Terms of service

OVERVIEW

Welcome to Zentrove! The terms "we", "us" and "our" refer to Zentrove. Zentrove operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Zentrove is powered by Shopify, which enables us to provide the Services to you.

By visiting our site or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms").

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. You are responsible for maintaining the security of your account and all activities that occur under your account.

SECTION 2 - OUR PRODUCTS

We have made every effort to display as accurately as possible the colors and images of our products (such as our Kitchen Gadgets). All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

Zentrove reserves the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the e‑mail arshad6705368@gmail.com or phone number 03176527300 provided at the time the order was made.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. You agree to provide current, complete, and accurate purchase and account information for all purchases made at Zentrove. We support Cash on Delivery (COD) and other payment methods as specified at checkout.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times are estimates. While we aim for delivery within 3-5 working days, Zentrove is not liable for delays caused by shipping carriers or events outside our control. Once a product is handed over to the carrier, the risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content included in the Services, such as text, graphics, logos, and images, is the property of Zentrove and protected by relevant copyright and intellectual property laws. You may not use our content without express written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools (such as order tracking) which we neither monitor nor have any control over. Any use by you of optional tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Zentrove is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You acknowledge that Shopify is not responsible for any aspect of the sales or transactions.

SECTION 10 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy. For inquiries, you can reach us at arshad6705368@gmail.com or visit our office at Adda Sheikhan Near HBL Bank, Tehsil Lalian, District Chiniot.

SECTION 11 - FEEDBACK AND REVIEWS

If you send certain specific submissions (for example product reviews), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute any comments that you forward to us.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors without prior notice.

SECTION 13 - PROHIBITED USES

You may use the Services for lawful purposes only. You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights; (d) to harass, abuse, insult, or harm others; (e) to submit false or misleading information; (f) to upload viruses or malicious code; or (g) to collect or track the personal information of others. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 14 - AGENTS

Any software or "Agent" interacting with our Services must identify itself truthfully. Mimicking human behavior to circumvent security measures or CAPTCHAs is strictly prohibited.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to Zentrove at any time without notice if you fail to comply with any term or provision. You will remain liable for all amounts due up to the date of termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information on Zentrove is for general purposes only. We do not warrant that the service will be uninterrupted or error-free. ALL PRODUCTS ARE PROVIDED 'AS IS' WITHOUT ANY WARRANTIES, including implied warranties of merchantability or fitness for a particular purpose.

SECTION 17 - LIMITATION OF LIABILITY

In no case shall Zentrove, our directors, or employees be liable for any injury, loss, claim, or any direct/indirect damages (including lost profits or data) arising from your use of any of our products or services.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold Zentrove and Shopify harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to your breach of these Terms of Service.

SECTION 19 - SEVERABILITY

If any part of these Terms is determined to be unlawful or unenforceable, that part shall be severed, and the remaining provisions will remain valid and enforceable.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and Zentrove, superseding any prior agreements.

SECTION 21 - ASSIGNMENT

We may transfer or delegate our rights and obligations under these Terms without your consent, but you may not do so without our prior written permission.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Pakistan.

SECTION 23 - HEADINGS

The headings used in this agreement are for convenience only and will not limit or affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at arshad6705368@gmail.com.

Our contact information is posted below:

Trading Name: Zentrove

Email: arshad6705368@gmail.com

Business Address: Adda Sheikhan Near HBL Bank, Tehsil Lalian, District Chiniot

Phone Number: 03176527300